: ( Trouble-Shooting Tips : )

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Tips to Reduce buffering

Force Stop your app in your device's app manager.  Also clear data and cache on your device.


Restart your device by removing power for at least 30 seconds.


Restart your Modem and Router (for fresh IP).


Run a speed test , looking for at least 25Mbps. Consider reducing bandwith consumption of other devices in your home.


Consider running an ethernet cable from your modem or router direcly to your device.


Use a different device to test service- phone or computer etc


Use a different network to check for improvement. Example Verizon or cell phone vs Comcast or landline.


 

What we can do here

Verify username/ password and check account status.


Check user stats and connection. (Spice panel).


Log in on our device with customer credentials to verify service operation.


Reset password.


Smart-STB app

Smart -STB is an App for your TV for you to watch IPTV services like JetStream Live TV with no extra devices. 


During this process you will Install the Smart-STB App on your TV and then register the Smart- STB App on the Smart-STB website.  


These videos are good to get going with Smart STB.

https://youtu.be/12zLgjyjByo    

https://youtu.be/7GaQ8TXlMYQ


On your TV remote press the home button and go to the content store or samsung store and search "Smart-STB" and install and open the Smart-STB App


When you see "Loading Portal" on your TV screen, press the enter button on your remote. 

Go to System Setting and select Device Info


Write down The SOFTWARE MAC address to register the software.


SEND US The VIRTUAL MAC address from the TV screen by email 1stSteps@JetStreamlive.tv or FB messenger or call 888-313-8504


On your computer Go www.smart-stb.net and register your Smart-STB software.


Enter the SOFTWARE MAC ID from the device settings page on your TV


In the "Portal URL" enter  https://s1.myhostingportal.live:83/c/  Finish creating your account for the Smart-STB App on their website and go back to the TV


With your TV remote press the back arrow, select restart, When you see "Loading Portal" press enter.


Select the Custom Portal. You will see a download bar climb to 100% and then the Categories will appear, Select your Category and select a channel and enjoy the best IPTV ever!

If you have trouble during the process, just restart your TV and pick up where you left off.  


Please watch the videos and double check the instructions.  Remember there are 2 parts to this process- on your TV and On your computer. Be sure you are using the correct IP in the proper locations. Smart-STB is a separate third party app that is purchased seperately from JetStream Live TV.  As such we are really set up to provide support for the Smart-STB app itself but we make sure things are right on our end we will help anyway we can.

Call or Email or Chat with us

Call 888-313-8504 

Email 1stSteps@JetStreamLive.TV

Chat- chat link on home page


Hours

Mon-Fri 9am-Midnight 

Sat 10am-10pm

Sun 12pm-Midnight

All times Eastern U.S.

chat with us 9am-midnight